Quality Standards

We are committed to good management because that ensures we can provide you with a quality service.  Neil Howlett, the partner responsible for Quality Management says: “Our accreditations are recognition of our high standards of management and our commitment to excellence.  This is a credit to all our staff and good news for our clients.  They are not just certificates; they show what we are actually doing.”

Lexcel

Harris & Harris has been accredited to Lexcel, the Law Society’s Quality Mark since 2004.  Only about one in ten of firms in the country have the award, which demonstrates a commitment to excellent practice management.  Annual assessment covers 55 areas including client care, file management, staff supervision & development, planning, risk management, disaster recovery, and financial management.

The Law Society’s Chief Executive says: “To achieve the Lexcel Quality Mark, practices are independently assessed on their systems and procedures to ensure they meet strict practice management standards.  Legal practices that have achieved the Lexcel Quality mark will be able to demonstrate to clients they can deliver excellent customer service”.

Conveyancing Quality Mark

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We were one of the first firms to be accredited to the Law Society Conveyancing Quality Mark (CQS).  Membership is based upon the integrity of the Senior Responsible Officer and other key conveyancing staff, our adherence to good practice management standards and to prudent and efficient conveyancing procedures through the scheme protocol.  The CQS includes a CQS Client Charter.

Wills & Inheritance Quality Mark

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We were also one of the first firms to be accredited with the Law Society Wills and Inheritance Quality Mark (WIQS).  In achieving accreditation Harris & Harris underwent a rigorous application and assessment process to demonstrate our adoption of best practice procedures in delivering Wills and Probate advice.  As with CQS, there is a Senior Responsible Officer and key Wills & Inheritance staff who implement the scheme protocol. The scheme includes a WIQS Client Charter.

Accreditations

We encourage our professional staff to develop their skills and expertise.  Many partners and staff are accredited to specialist panels and members of specialist organisations.  These are shown on their profile pages.