Why use Harris & Harris?

We are Solicitors authorised and regulated by the Solicitors Regulation Authority.  This is for your protection.  We have insurance cover for our liabilities to you if anything goes wrong.

We support and apply the SRA Core Principles.  We go further and issue our own Client Care Standards, which are included in our Terms of Business.  These set out the level of service you should expect from us.

We are independent lawyers.  We don’t aim to make money from selling you anything else.

We don’t pay referral fees for your business.  Clients come to Harris & Harris because of their own experience or recommendations.  Where other professionals refer clients it is because they think we are the best firm to do the work, not because we pay them.

If we have to refer your case to another solicitor, or to a financial advisor or expert we will recommend the best person for your case.  We will not be influenced by the possibility of receiving commission or any other payment because we won’t be getting any.

We don’t take commission.  Sometimes we will recommend you take out insurance which we can arrange for you.  We will not keep any commission received on any insurance products.

We will give you honest information about costs.  You may be surprised to find that our charges can be less than using an unregulated provider of legal services.  Figures in adverts often do not include the full costs of the work.  At the start we will give you the best information we can, and keep it under review.  We will tell you if it is a fixed price or an estimate.  In cases where costs cannot be fixed you can ask us to set a limit on your costs.

We don’t charge you for looking after your papers.  There are many documents that you may need to produce in future, and it may cause delay and expense if you can’t.  We will not charge you for storing important documents, or for producing them from storage.  Most lenders and will writers will charge you, and sometimes these hidden charges can be substantial.

Do we deliver?  In Client Care surveys, over the past 5 years more that 95% of clients responding said they had received a good quality service and would recommend us.  See their comments at the top of each page.

If you think that we do not give you a good service we want to know.  Firstly, tell the person acting for you.  If you are not satisfied with their response, please see our Complaints Procedure and contact the Complaints Partner.