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Client Care makes Harris + Harris
what we are.
We are very aware that you have choices and
that there are many other organisations who will try and sell you
their legal services. However, at Harris + Harris we put
Client Care first. This isn't just because we have
professional obligations to do so but because we think you
deserve it.
As Solicitors we comply with the Code of Conduct issued by
the Solicitors Regulation Authority
but we go further and
issue our own Client Care Information. These set out the
standards you should expect
from
Harris + Harris.
Do we deliver? In
Client Care surveys, over the past 5 years more that
95% of clients responding said they had received a good
quality service and would recommend us. See their comments in the green band on each page of this website.
See also the comments from the independent assessors for
Lexcel.
Harris + Harris
is committed to providing its services to the whole of our
community. If you have a disability, that should not stand
in the way of getting legal advice. Let us know the best
way to help you.
Please also see how we aim to be
responsible members of our Community and minimise our impact on
the Environment.
If you think that we do not give you a good service we want
to know. Firstly, tell the person acting for you. If
you are not satisfied with their response, please see our Complaints Procedure
and contact the Complaints Partner.
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