Our Standards
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Client Care makes Harris + Harris what we are.

We are very aware that you have choices and that there are many other organisations who will try and sell you their legal services.  However, at Harris + Harris we put Client Care first.  This isn't just because we have professional obligations to do so but because we think you deserve it.

As Solicitors we comply with the Code of Conduct issued by the Solicitors Regulation Authority but we go further and issue our own Client Care Information.  These set out the standards you should expect from Harris + Harris.

Do we deliver?  In Client Care surveys, over the past 5 years more that 95% of clients responding said they had received a good quality service and would recommend us.  See their comments in the green band on each page of this website.  See also the comments from the independent assessors for Lexcel.

Harris + Harris is committed to providing its services to the whole of our community.  If you have a disability, that should not stand in the way of getting legal advice.  Let us know the best way to help you. 

Please also see how we aim to be responsible members of our Community and minimise our impact on the Environment.

If you think that we do not give you a good service we want to know.  Firstly, tell the person acting for you.  If you are not satisfied with their response, please see our Complaints Procedure and contact the Complaints Partner.

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